FAQs
We answer your questions
Pinky Chips is a classic e-commerce, where you can put the items that interest you in your basket, choose your delivery and payment method, and order them.
New items are posted online very regularly, so don't hesitate to visit us frequently to find items that will complete your kids' wardrobe!
We select clothes for their current look and quality.
We classify items according to their condition:
- New: items never worn with tag
- Very good condition: second-hand items in impeccable condition
- Good condition: second-hand items that show slight signs of wear or loss of luster
- Small defect: items which are still in very good condition but which have a small defect (mini stain or a mini hole). The defect is still described.
We advise you to always check if a description is added to an item, we sometimes mention an exceptional composition, a particular detail, or a possible small defect.
Each item is carefully checked and categorized so that you can buy with complete knowledge.
We are not infallible and a fault may escape us. Let's not forget that these are second hand items. Because they had a first life, they are therefore no longer new. However, if the defect bothers you, do not hesitate to contact us .
At Pinky Chips we prefer a look rather than a brand! Indeed, on our eshop you will find a wide choice of brands, from the smallest to the largest.
Well-known brands are of course found there: Jacadi, Cyrillus, Petit Bateau, Verbaudet, Bonton, Buissonnière, and many others.
Our mission is to give new life to each garment already manufactured, as long as it respects a fashionable look and our quality charter.
All delivery methods are explained on the Delivery and Returns .
In Belgium, Luxembourg, France, Switzerland and the Netherlands! If your country is not included in the proposed countries, do not hesitate to contact us .
Several payment methods are possible:
- Online payment via credit card or debit card
- Payment by Bancontact (with or without app)
- Payment via your customer account pool
- Payment by bank transfer
- Payment by eco-checks (for Belgian customers)
- Payment by gift card or voucher received in advance
Transactions go through a 100% secure payments platform.
When sending your order, you will receive an email to notify you of its departure and containing the tracking number.
On Pinky Chips, returns are possible, free and refunded!
As long as you respect the legal deadline of 14 days from the day your package is available at a relay point, or from the delivery date.
To find out how to do it, everything is explained on the Delivery and Returns .
We are very sorry for this oversight, we invite you to contact us so that we can resolve this together.
Despite the care we take when selecting items, we are truly sorry that a defect has escaped our attention. We invite you to contact us so that we can resolve this together.
Orders are shipped within 48 hours of payment for your order.
Orders placed on Friday are shipped on Monday.
Orders placed on public holidays will be shipped the next business day.
We undertake to do everything possible to meet the deadlines specified above.
We cannot be held responsible for delivery delays from our carriers.
The risks relating to delivery are the responsibility of the customer from the moment the order leaves the Pinky Chips offices. Pinky Chips cannot be held responsible for the condition of the package, nor for delivery times, nor for the loss of the package.
Don't hesitate to contact us if anything happens with your package.
Certainly ! We make your life easier, because we take care of EVERYTHING!
We buy from the parents, the money is paid into the pot of your customer account and no more hassle!
Your prize pool has no expiration date and you can use it several times.
(Your prize pool will be offered to you automatically upon payment)
For parents who wish to resell large size clothing (+10 years old). Payment can be made by bank transfer.
On the Sell , you will find all the explanations and the form to fill out to sell easily.
No, you can send us your all-season clothing at any time of the year. We always want to make your life as simple as possible!
No, the repurchase prices are firm and final, by entrusting us with your items, you agree to accept them. The items you entrust to us and that we select cannot be recovered. All the info here .
Do you have any questions about an article, about how Pinky Chips works or anything else? Do you have any suggestions to share with us for Pinky Chips?
Do you want to collaborate or get people talking about us?
Don't hesitate to write to us here, we will be happy to read you!
Didn't find the answer to your question?
We are here to help you, write to us here.